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Court finds Mazda Australia misleading customer in refunding defective vehicle

The court found that Mazda made 49 individual false or misleading statements to nine consumers. Consumers have sought refunds or replacements after facing serious and recurring failures of the vehicle within a year or two of purchase.


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At a later date, we will determine the penalties and other orders required by the ACCC.

A federal court in Australia has found that the local division of Japanese automaker Mazda Motor Corporation has misunderstood the rights of its customers, the country’s competition regulator said Tuesday.

The Australian Competition & Consumer Commission began proceedings against Mazda in October 2019 in a proceeding involving seven different Mazda vehicles and ten customers.

The court said 49 individual false or misleading statements to nine consumers seeking refunds or replacements after Mazda faced a serious and recurring failure of the vehicle within a year or two of purchase. Said that he was certified as having done.

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The Australian Competition & Consumer Commission began proceedings against Mazda in October 2019.

Mazda ignored or rejected the customer’s allegations and told them that the only remedy available was another repair, the ACCC said.

“Mazda’s actions against these consumers were not only horrifying to customer service, as the judge pointed out, but also a serious violation of the law,” ACCC Chairman Rod Sims said in a statement.

Mazda Australia said it was carefully considering the federal court’s ruling, but declined to comment further.

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However, the court dismissed the regulatory agency’s allegations that Mazda committed “unconscientious acts” in dealing with these customers. At a later date, we will determine the penalties and other orders required by the ACCC.

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Court finds Mazda Australia misleading customer in refunding defective vehicle

Source link Court finds Mazda Australia misleading customer in refunding defective vehicle

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